Privacy & Policy

We only collect information that helps us deliver your order and improve your experience. This includes:

• Contact details — your name, email address, and phone number provided during checkout or account creation.
• Delivery information — your address, city, state, and pincode to fulfil your order.
• Order history — items you've purchased, quantities, and order dates.
• Notify Me registrations — your name, email, and phone if you signed up to be notified about upcoming products.
• Messages — any queries or feedback you send us through the Contact page.
• Technical data — basic browser and device information collected automatically to keep the site functioning correctly.

Your information is used strictly to run our business and serve you better:

• Process and deliver your orders to the right address, on time.
• Send you order confirmation emails and delivery status updates.
• Notify you when an upcoming product you expressed interest in becomes available.
• Respond to your queries and support requests.
• Improve our website, product selection, and overall service quality.
• Send occasional offers or news — but only if you've opted in, and you can opt out anytime.

We never use your information for automated decision-making or profiling that affects your access to our services.

We do not sell, rent, or trade your personal information. Period. We may share limited data only in these situations:

• Delivery partners — your name, phone number, and address are shared with our courier or delivery partner solely to fulfil your order.
• Payment processors — payment details are handled directly by our payment gateway partners under their own privacy and security standards.
• Legal requirements — if required by law, regulation, or a valid court order, we may disclose your information to the appropriate authorities.

We use a small number of cookies to make our site work correctly and remember your preferences:

• Session cookies — keep you logged in and remember your cart during your visit.
• Preference cookies — remember choices you've made so you don't have to repeat them.

We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features of the site (like the cart) may not function correctly without them.

We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, or loss. These include:

• Secure HTTPS encryption on all pages of timelytreats.com.
• Passwords stored as one-way encrypted hashes — never in plain text.
• Our database hosted on a secured, access-controlled cloud environment.
• OTP-based login verification to prevent unauthorised account access.

While we do our best to protect your data, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password and to never share your OTP with anyone.

You have full control over your personal information. At any time, you can:

• Access the personal information we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your account and personal data.
• Opt out of marketing communications at any time.
• Withdraw consent for any data processing you previously agreed to.

To exercise any of these rights, simply contact us and we'll respond within 7 working days.

When you place an order — whether as a registered user or a guest — we collect the details necessary to process and deliver it. This includes your full name, delivery address, email, and phone number.

For Cash on Delivery orders, no payment information is collected online. For UPI or card payments, your payment details are processed directly by our payment partner and are not stored on our servers.

Timely Treats is intended for use by individuals who are 13 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of timelytreats.com after changes are made constitutes your acceptance of the updated policy.